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FRONT DESK ASSISTANT/ RECEPTIONIST

• Answer incoming phone calls professionally and courteously. Route calls appropriately and/or take clear messages. All patient phone messages are documented appropriately and routed to the designated individual in a timely manner.
• Pleasantly greet patients, guests, and other visitors as they arrive, making sure to make and maintain eye contact with the individual.
• Present patients with necessary forms upon arrival. Understand and communicate the meaning of the forms, including HIPAA and other regulatory information, to patients. Maintain patient demographic information within the chart to insure all required signatures are present and that regular updates are recorded. Obtain permission to file insurance on patient’s behalf with annual update, as well as obtain Advance Beneficiary Notices (ABN) where appropriate.
• Check patient demographic forms for completeness and verify accuracy. Photocopy (or scan) all insurance cards and driver’s licenses. Identify standing of insurance carriers (primary, secondary, tertiary, etc.)
• Verify patient’s insurance eligibility utilizing all resources available in the practice including telephoning carriers, accessing carrier internet sites, using pay-for-service verification and eligibility companies, and all other tools provided by the practice.
• Collect deductibles, co-payments, and other fees as required by insurance carriers. Understand and effectively communicate insurance carriers’ requirements to patients. Understand and effectively communicate practice’s policies regarding self-paying, uninsured, or indigent patients. Document all patient payments and balance at the end of the day.
• Demonstrate knowledge of insurance plan requirements including pre-certification, deductibles, post-op days, etc.
• Assemble patient demographic information into patient charts as well as enter patient demographic information into practice management system accurately and within a timely manner, as determined by practice policy.
• Effectively communicate with patients and co-workers.
• Demonstrate understanding of practice management software, with the ability to apply oral and/or written/electronic communication techniques.
• Maintain professional ethics and attitude with staff, physicians and patients at all times.
• Perform all other tasks as requested by the Office Manager or by the physician.